bonranhomeplus web store FAQ section

For more detailed information please refer to the Terms of Service If you have any other questions regarding information about returns, please contact us prior to purchase. Notify us immediately upon delivery if the item is damaged due to shipping. Photographic images must be provided for any claims of defective. For more info see the Shipping Damage FAQ

SHIPPING DAMAGE If an item is damaged in transit, please contact us immediately upon your receipt of the said package. If there is obvious visible damage to the package, please document with photos if possible. These will be requested to help settle any claim with the carrier. Please provide the order number, the damaged or defective item, and your name, email address, shipping address and phone number. Keep the product until we notify you with instructions. If you return a damaged order directly to us, you may jeopardize our ability to settle claims with the carrier. If a damage claim is compromised because you (the customer) returns all or part of a shipment, we may deduct a loss percentage up to and including the full purchase price of the order.